Privacy Policy
Effective Date: July 16, 2026
Updated July 20, 2026
1. Introduction
Your privacy is important to us. This Privacy Policy explains how [www.ServeRochester.com] (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit or make a purchase on our website.
We are committed to protecting your personal information and only collect what is necessary to fulfill your orders.
By using our Website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We only collect personal information that you voluntarily provide to us, primarily during the order submission process.
Order Information: When you place an order on our site, we collect the details you submit, such as:
Name
Shipping and billing address
Email address
Phone number
Order details (products, quantity, etc.)
Payment Information: We use a third-party payment processor (such as Stripe, PayPal, Venmo, CashApp, Zelle or similar) to handle credit card and other payments. We do not collect, store, or have access to your full credit card numbers or sensitive payment details. All payment processing is handled securely by the third-party service.
Automatically Collected Information: Our website may record basic technical data through server logs, such as your IP address, browser type, and pages visited. This information is used only for technical purposes (e.g., troubleshooting and basic site analytics) and is not used to identify you personally.
We do not collect any other personal data.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
Processing and fulfilling your orders
Communicating with you about your order (e.g., order confirmation, shipping updates)
Responding to your inquiries
Improving our website’s functionality and user experience
We do not use your information for marketing, advertising, or any unrelated purposes.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
With our third-party payment processor solely to complete your transaction.
With shipping carriers (if applicable) to deliver your order.
When required by law or to protect our legal rights.
5. Third-Party Services
Our Website relies on trusted third-party services for AI chat agents, payments and potentially shipping. These providers have their own privacy policies. We recommend reviewing them:
We are not responsible for the privacy practices of these third parties.
6. Third-Party AI Chatbot Agent
6.1 Service Description
We have integrated a third-party AI-powered chatbot agent (“Chatbot”) on our website to provide interactive support and assistance to users. This Chatbot is powered and operated by one or more third-party service providers.
6.2 Information Collected Through the Chatbot
When you use the Chatbot, we and/or the third-party provider may collect:
Your chat inputs, messages, questions, and any personal information you voluntarily share
Conversation history and session data
Technical information such as IP address, device type, browser information, and usage data
Any files or content you upload through the Chatbot (if applicable)
6.3 How We Use Chatbot Data
We use this information to:
Deliver and improve the Chatbot’s functionality and responses
Analyze usage patterns and troubleshoot issues
Enhance our services and user experience
Ensure safety, security, and compliance with our Terms of Service
6.4 Data Sharing with Third Parties
By using the Chatbot, you acknowledge and consent that your conversations and related data will be shared with the third-party AI provider(s). This data is processed according to their own privacy policies and terms. We encourage you to review the applicable third-party privacy policy for more details on how your data is handled.
6.5 Data Retention
Chatbot conversations are retained for as long as reasonably necessary to fulfill the purposes described above, or as required by law. You may request deletion of your chat history by contacting us at [insert your contact email or form].
6.6 Your Rights
You have the right to access, correct, or request deletion of personal data collected through the Chatbot, subject to applicable law and technical limitations. To exercise these rights, please contact us using the details provided in Section [X] of this Privacy Policy.
6.7 Updates
We may update this section as our use of the third-party Chatbot evolves. Continued use of the Chatbot after changes constitutes your acceptance of the updated practices.
7. Data Security
We implement reasonable security measures to protect the personal information you provide to us. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Cookies and Tracking
We use only essential cookies necessary for the website to function (such as shopping cart and session management). We do not use tracking or advertising cookies.
You can manage cookies through your browser settings.
9. Children’s Privacy
Our Website is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. Your Rights
You may have rights under applicable data protection laws (such as access, correction, or deletion of your information). Since we only collect data you provide during order submission, you can exercise these rights by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Email: [rick@serveRochester.com]
Website: [serveRochester.com]