Fulfillment, Cancellation, and Refund Policy

Thank you for choosing ServeRochester us for your process service needs.

We understand that sometimes things come up. If you need to cancel, please contact us and we can discuss your options.


Here's what you can expect. 

Order confirmation
You'll receive an e-mail confirmation within 24 hours. If you chose an expedited service option, your confirmation email will be sooner.  This email will confirm receipt of your request and may include questions regarding missing information, or general questions to help us perform our service.  

Cancellations and Refunds
If you need to cancel, we offer a full refund if no services have been performed.
Services include: 

• Printing of Documents 

• If printing has occurred, we will deduct printing fee not to exceed $.10/page
    

• Attempts to Serve 

• Attempts to serve at a physical address will negate any refund and we will provide an affidavit/affirmation of the attempt 

• Transportation of documents without physical attempts will be deducted at 50 percent of the paid fee
    

• Out of Pocket Fees incurred 

• Out of pocket fees sometimes occur.  If we advance any non-recoverable fees or expenses, those will be deducted from any refund you may have due. 

• At times, we forward services to remote process servers and are subject to their policies.  If we can’t recover fees we have paid to them, no refund will be issued to you
    

• Administrative Fees 

• If an expedited service request has been requested which causes a disruption of service by requiring the process server to return from his road duties to the office, an administrative fee of 50% of the service fee will be deducted from the refund 

Payments  
We accept all forms of payment

Contact
Please don't hesitate to contact us at ServeRochester@gmail.com or by calling 585-455-4555